Help and Info
Orders and Transactions
You are welcome 24 hours a day, 7 days a week, and 365 days a year here at
the official Jeff Dunham Webstore! After your shopping
experience and once you submit your order, your credit card is authorized but
not charged until the point of shipping. You will see the charge on your next
bank statement. Do not be alarmed if the statement reads “I KEEL YOU, Inc.”
No harm will come to you. I KEEL YOU, Inc. is Jeff Dunham’s company.
Your privacy matters here at JeffDunham.com. We will never offer or sell your
For your protection, we use only the latest server authentication and data
encryption technology to ensure that you’re as safe and secure as reasonably
possible when purchasing on JeffDunham.com.
We are required to charge sales tax on orders shipped within certain states,
including, but not limited to, California.
Items Sold At Jeff’s Shows
Some of the items available online are also available at his shows. There
are no guarantees as to which items may, or may not be available at a live
performance -- or vice versa.
As long as your order has not been processed , we will be more than happy
to cancel your order or a part of an order. Simply call or email Customer Service
with your request. If your order has been processed, you will have to wait
until you receive the order, then follow our Exchanges and Returns policy.
Bandmerch, Inc. is an online distributor for many
of Jeff Dunham products found on JeffDunham.com, not including the following
- CDs and DVDs (Amazon.com)
- Wine (DunhamCellars.com)
- Etched iPODS (Coveroo.com)
- Moleskine Notebooks (JournalEngraver.com)
Shipping and Delivery Information
Typically, merchandise will ship within 3 business days of receipt via the
shipping method of your choice.
We're not responsible for non-receipt of orders once we ship them out, including,
but not limited to, from the failure by any third party delivery company to
deliver an order or by your failure to properly submit an accurate and complete
shipping address during the signup procedure.
You will receive an order confirmation by email that will provide a summary
of your order, including the items purchased, billing, payment, and shipping
information. Please check your SPAM folder if you do not see the confirmation
in your Inbox. Upon shipping, you will receive another email confirming the
shipment along with tracking information.
There are a number of shipping options for you to choose. The shipping option
you have chosen will determine the delivery timeframe. This applies for both
foreign and domestic orders.
Returns and Exchanges
Bandmerch Inc. will accept any unwashed/unworn merchandise items
(as determined by us in our sole discretion) for return or exchange within
30 days of purchase (within 45 days of purchase for shipments outside of the
* If your item is received damaged or broken, please contact BEM by email or
phone for further instructions.
Shipping and handling charges are non-refundable with the exception of manufacturer’s
defects or damaged items, including, but not limited to, any shipping and handling
costs to return the merchandise item(s) to us. Your refund will be credited
to the original payment source. If the original source is unavailable, we will
either issue a store credit or issue a check as we determine in our sole discretion.
Please send all exchanges and returns to the following address, along with
a copy of the original packing slip and instructions concerning exchanges and
| Customer Service Dept.
3120 W. Empire Ave.
Burbank CA 91504
Once received, refunds or exchanges are handled ASAP.
Note: For your protection, we prefer that your returns and
exchanges be shipped with some form of tracking.
here to sign up for email alerts on new products.
We truly appreciate having you as a Jeff Dunham fan, however, we do not review, consider or otherwise accept any unsolicited ideas or other materials, including but not limited to ideas for jokes or new characters. We thank you for your support, and look forward to having you at an upcoming show!